Privacy Policy

Melara Max Malaysia ("we", "our", "us"), operated by Nutrafame, respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect when you visit this website or contact our support team, how we use it, and the choices you have.

Information we collect

• Contact information — such as your name, email address, Telegram username, or WhatsApp number, when you message us about an order or a question.
• Order information — details you provide during checkout on our order page, such as delivery address and payment confirmation reference.
• Usage data — anonymous technical data such as browser type, device, and pages visited, collected automatically to keep the website working and improve it.

How we use your information

We use the information we collect to:

• Answer your questions sent by email, Telegram, or WhatsApp;
• Process, confirm, and support orders and deliveries;
• Handle returns, refunds, and warranty requests;
• Improve the content, performance, and security of this website;
• Comply with legal and regulatory obligations.

We do not sell your personal information to third parties. We only share it with delivery partners, payment processors, and service providers to the extent needed to fulfil your order or operate the site, and with authorities where the law requires it.

Third-party links

This website links to an external order page and to messaging platforms (Telegram, WhatsApp). When you leave this site, the privacy practices of those platforms apply. We encourage you to read their policies before providing personal information.

Data retention and security

We keep personal information only as long as necessary to provide support, complete transactions, and meet legal record-keeping requirements. We apply reasonable technical and organisational safeguards to protect it against loss, misuse, and unauthorised access.

Your rights

You may request access to the personal information we hold about you, ask us to correct or delete it, or withdraw consent to further contact at any time. To exercise any of these rights, email contact@nutrafame.com and we will respond within a reasonable period.

Changes to this policy

We may update this Privacy Policy from time to time. Changes are published on this page with a revised "last updated" date. Continued use of the website after an update constitutes acceptance of the revised policy.