Refund Policy

We want every Melara Max customer to sleep better. If your pillow doesn't work out, this policy explains how returns, replacements, and refunds are handled for orders placed in Malaysia.

30-night adjustment window

An ergonomic pillow takes a few nights to get used to. If you have given the Melara Max Pillow a fair try and are still not satisfied, contact us within 30 nights of delivery and we will work with you on a resolution, which may include a replacement, exchange, or refund in line with the terms below. Please contact us before the 30-night window closes — requests made after it may be handled at our discretion.

Damaged, defective, or wrong items

If your pillow arrives damaged, has a manufacturing defect, or is not the item you ordered, contact us within 7 days of delivery with your order details and photos of the item and packaging. We will arrange a replacement or a full refund, including any delivery costs incurred, at no charge to you.

Conditions for returns

• The pillow must be returned with its original packaging and accessories where possible.
• For hygiene reasons, pillows that are heavily soiled, stained, or damaged by misuse cannot be accepted for return.
• Items damaged through improper use, washing of the foam core, or failure to follow the care instructions are not covered.

How to request a refund

1. Email contact@nutrafame.com, message @shubhammalva on Telegram, or WhatsApp +91 70555 67447.
2. Provide your order reference, delivery date, and the reason for the request.
3. We will confirm the resolution and any return instructions within a reasonable business period.
4. Once your return is received and checked (where a return is required), your refund is issued to the original payment method used at checkout.

Refund timing

Approved refunds are processed promptly after confirmation. The exact time for the amount to appear depends on your bank or payment provider and may take several business days. Shipping fees already paid for delivery are only refunded where the return is due to our error (damaged, defective, or incorrect item).

Order cancellations

To cancel an order that has not yet shipped, contact us as soon as possible with your order reference. We will do our best to stop the dispatch; if the order has already shipped, you may refuse delivery or follow the return process above.