Shipping Policy

We deliver the Melara Max Pillow to customers throughout Malaysia. This policy explains coverage, typical delivery times, and what to do if there is a problem with your shipment.

Delivery coverage

We ship to all Malaysian states, including Peninsular Malaysia (Kuala Lumpur, Selangor, Penang, Johor, and other states) as well as Sabah and Sarawak. Some remote areas may require additional delivery time or may be served through local courier partners.

Processing and delivery times

• Order processing: orders are prepared for dispatch within 1–3 business days after checkout confirmation.
• Peninsular Malaysia: typically 3–7 business days from dispatch.
• East Malaysia (Sabah & Sarawak): typically 5–10 business days from dispatch.

These are typical estimates, not guarantees. Public holidays, courier backlogs, extreme weather, and address verification can extend delivery times. You will receive your order confirmation when you complete checkout; if a tracking reference is provided by the courier, keep it handy for status checks.

Delivery fees

Any applicable shipping fee is shown clearly on the order page before you complete payment. Where a promotion offers free delivery, it applies to eligible orders within the promoted coverage area only.

Delivery address and receipt

Please provide a complete, accurate address with a reachable phone number. We are not responsible for delays or losses caused by incorrect or incomplete address details. If nobody is available to receive the parcel, the courier will typically follow its own redelivery or pickup procedure.

Damaged or lost shipments

If your parcel arrives damaged or does not arrive within the estimated window, contact us with your order reference. We will investigate with the courier and, where a loss is confirmed, arrange a replacement or refund under our Refund Policy.

Contact

Shipping questions? Email contact@nutrafame.com, message @shubhammalva on Telegram, or WhatsApp +91 70555 67447.